Delivery & Returns

DELIVERY INFO

 

 

Updated September 2020:

 

CURRENT DESPATCH TIMES: (the time it takes for us to ship)

 

Cards, wish bracelets, pens, bottle labels are all on a 5 working day dispatch time.

 

Everything else is 10 working days

 

(Working days Mon - Fri)

 

- plus delivery time via Royal Mail.
We are being advised to allow up to 7 working days for delivery from Royal Mail before we can contact for investigation.

 

PLEASE CHECK THE EXTENDED DISPATCH TIMES BEFORE CHECKOUT.

 

Dispatch times are displayed when your item is in your basket and before you checkout.

 

Thank you for stopping by handmadebyswans! Please,please ensure you check all updated dispatch times which are currently a little longer than usual due to the current pandemic

 

*During this time we can post all of our items direct to the recipient for you if you would prefer. Please just drop us a message if you have any questions

 

**Please be aware deliveries may delayed due to Covid19 Worldwide Pandemic**

 

Please ensure you note the extended dispatch times at the checkout.

 

*Please allow a little longer for delivery once your item has been posted due to expected delays with Royal Mail.

 

*We thank you for your patience and support during these turbulent times.Xxx

 


Super smashing gifts for super smashing people.
Happily Handmade since 2013

 

Please ensure you read all descriptions and shipping policies to avoid disappointment when ordering xx

 

Timescales vary for each item made. Please see each individual listing for up to late dispatch info.

 


-BELOW TIMESCALES SUSPENDED UNTIL FURTHER NOTICE. -

 

Despatch Timescales:

 

We aim to despatch as soon as possible but as everything Is handmade it can take a little time, especially at busy times.
All our listings advise individual despatch times for you to have a good idea of when your items will be despatched.
Before ordering you will be able to see at checkout the Estimated despatch time (This is the time it will take for us to post the item)

 

Delivery timescales:

 

Greeting cards will be despatched within 2 working Days via 1st Class Royal Mail
Delivery in the UK - 1 - 3 working days
Delivery outside the UK - 7 - 14 working days

 

Standard orders will be despatched via 2nd Class Royal Mail (despatch time included on item listing)
Delivery in the UK 2 - 4 working days
Delivery outside the UK 7 - 14 working days

 

Large orders will be despatched using a Trustee courier (despatch time included on item listing)
Delivery in the UK 2 - 4 working days
Delivery outside the UK 7 - 14 working days

 

** For items too large to fit through your letter box may be taken to your local sorting depot if you are not home at the time of delivery. Please check with your local post office if your item is late arriving.

 

Please check your address is correct at the time of ordering to ensure parcels are delivered to the correct place.

 

**In busy periods i will display a current delivery timescale on the home page of this website**

All UK parcels are sent 2nd Class via Royal mail (2-3 days delivery) or a trustee Courier (3-5 days delivery) depending on the size of your parcel. 

**You will only be charged once for postage no matter how many items are in your basket**

Greeting Cards - FREE UK POSTAGE

Items that can be posted Royal Mail Large letter - £1.95

Items that will be posted Royal Mail Parcel or Courier - £3.50

(MAX £3.50 CHARGE FOR ANY ORDER)

All of our items are handpainted to order and during busy periods could have a turn around time of up to 2 weeks. The majority of the time this is alot sooner (unless otherwise stated) but as it is only little old me to do the painting and creating i have to allow for sick days and any minor life problems within my delivery times. 

**If you need something making and delivering for a certain date, please send me a message before ordering and i will do my best to prioritise your request**

Please feel free to drop me a little message via the Say Hello page if you want to double check estimated delivery times at the time of ordering.

See below for a rough guide:

Handmadebyswans Cards

All of our cards come with FREE delivery to all UK addresses. Cards are posted first class within 1-2 days of receiving your order.

Handmadebyswans Wooden Products.

This includes all Wooden signs,Wooden shapes, Magnets

As all of our products are hand painted to order, please allow up to 5-10 days for your items to be posted to you. We work very hard to ensure your items are just as you would like them to be and we can get super busy.

Handmadebyswans Ceramic Products 

This includes Cups, Plates and Coasters

As these products are handpainted to order and heat sealed in our very own Handmadebyswans oven. Please allow up to 3-5 days for your items to be posted to you. 

Homeware and Gift products

Our Homeware goodies will be posted to you within 1-3 working days

All of our parcels are wrapped by ourselves and sent by either Royal Mail or a selected Courier depending on the size and weight of the parcel. We also, where we can, recycle boxes and bubble wrap and re use for packaging our orders. This helps us to keep our P&P prices as low as we can while also saving our blue bin from over flowing.

 

Sometimes I even have a little helper....

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 If you have any queries about ANYTHING AT ALL please send me a message via the Say Hello page and i will be happy to help. 

RETURNS 

If an item has arrived damaged, please Get in Touch within 24hours with your order number and a photograph of the damage. We will then do our best to resolve your problem as quickly as possible. 

 

Handmadebyswans

 

All Handmadebyswans Products are non returnable unless faulty.

 

We cannot accept returns/cancellations for any personalised or made to order items unless they arrived to you damaged or faulty.

 

Please ensure you read all measurements, check all spellings and delivery times for personalised items to avoid any disappointment when ordering with us. 

 

 

 

Homeware and gifts.

 

Changed your mind about an item in our Homeware and Gifts section? Not a problem! You can arrange a return for any item from the Homeware and Gift Section of our website (Not made by handmadebyswans) within 14 days of receiving your order. Please send us a message on the Say Hello page with your order number and the item detail you would like to return. Once we have confirmed the return has been accepted by us, you then must return the item within 7 days in the original packaging and in its original condition. If there have been any damages to the item you are returning, please let us know at the time of arranging the return as any items returned to us damaged will not be refunded. 

 

Returns are at the cost of the customer. We advise you send the item back using a trackable or signature required service to ensure we receive the package.